Why Our 48-Hour Cancellation Policy Matters: A Gentle Reminder to Our Valued Guests

At Ho‘āla, we believe self-care should be a sanctuary—for both our guests and our team. Each appointment is time set aside just for you, with professionals ready to deliver the luxurious, personalized experience you deserve.

We understand that life happens—schedules change, emergencies arise, and things don’t always go as planned. However, last-minute cancellations or no-shows leave our team with unused time and missed opportunities to serve other guests.

Why 48 Hours?
We kindly ask for at least 48 hours’ notice when canceling or rescheduling. This gives us a chance to offer that time to someone on our waiting list and ensures the time, effort, and preparation of our team are respected. Enforcing this policy isn’t about penalties—it’s about respect, sustainability, and fairness for everyone involved.

The People Behind Every Appointment
Our professionals are compensated based on the services they provide, so when an appointment is missed without proper notice, that reserved time often goes unused—resulting in lost income and disruption to their day. By honoring our 48-hour policy, you help support the dedicated individuals who take such great care of you.

A Kind Request
If you need to make changes to your appointment, please contact us at least 48 hours in advance. This small act of consideration helps us maintain a smooth schedule and care for our team—just as they care for you.

Thank you for being part of our community and for helping us foster a space of mutual care and respect.

Mahalo,
The Team at Ho‘āla Salon and Spa