Appointments

Your Ho’ala Salon and Spa Visit
Please arrive for your scheduled appointment on time.  In fact, arrive a little early and enjoy a cup of organic comforting tea, page through our style portfolios or the latest fashion, fitness, and wellness magazines, or browse through our retail area and choose your favorite Aveda products.  Adjust to the environment and enjoy the experience.  If you are late for your scheduled appointment, we will try to accommodate you, but please understand that your appointment may need to be rescheduled.  If you must cancel your appointment, we request that you do so at least 24 hours in advance so that we may accommodate another guest who may be waiting for a service.

Each appointment begins with a consultation.  Our trained service providers will talk with you to learn what you are looking for from your experience.  We listen to your needs and design the service to compliment your lifestyle, making your experience positive and comfortable.  It is our goal to have you feel beautifully cared for!

After your service, we offer to pre-schedule your next appointment so that you will always receive the date and time most convenient to you and the service provider of your choice.

Ho’ala Salon and Spa is not responsible for lost or stolen items or for items left behind after a visit to the salon.

Email Confirmations
As a benefit to our guest, we are now offering email reminders of your appointments.  If you would prefer an email reminder instead of a phone call, please mention it as you schedule your next appointment or at your next visit.

Payment
We accept the following credit cards for payment:  American Express, Visa, Mastercard, Discover and JCB.  Other forms of payment accepted are Ho’ala gift certificates/cards, Aveda gift cards and cash.

If a Ho’ala gift certificate/card is your form of payment, we request that you bring your gift certificate with you and present it to a guest relations coordinator upon check-out.

Gratuity (Tip)
We are often asked about customary tipping practices.  Tipping is a gesture of appreciation for services rendered and, unless otherwise noted, is not included in your bill.  It is customary to acknowledge quality service by including a gratuity of 15-20%.  Gratuities in the form of cash are appreciated; however gratuities may be added to your bill.

Please note
Prices are subject to change without notice.  We reserve the right to refuse service.

REFUNDS
Products & Services
WE HAVE A 90 DAY EXCHANGE POLICY on products. IF YOUR NOT SATISFIED WITH YOUR PRODUCT YOU CAN EXCHANGE IT, or return it with a valid receipt within 90 days of purchase.  Returns will be done in the same form of original payment.  Returns of over $50 cash will be issued in the form of a check and sent in the mail.

IF YOU RECEIVED A SERVICE THAT YOU ARE NOT HAPPY WITH PLEASE LET US KNOW WITHIN 48 HOURS SO THAT WE CAN MAKE IT RIGHT.